FAQ`s Detail
Read our FAQs against your queries for any confusion or problem. If there are no FAQs against your questions so, please contact us and get our 24/7 service.
About Us Security Guarantee Material
About US FAQs
What do you sell or provide?
We provide preparation material for certification exams for various companies. Our products come in PDF & Practice Test Format. A complete list can be found here: https://www.AuthenticCerts.com/vendors
Do you provide Certification or How I will get my certification?
As stated already, we provide preparation material only. To enroll in a certification exam and get certified you should visit test-taking sites i.e. pearsonvue.com & prometric.com
Which certification is best for me?
We do not provide consultancy in this regard –we recommend that you visit Certification-related discussion forums.
Can I pass the actual certification exam with Questions&Answers Product only?
Certainly! We are 100% confident about the quality of our products. Just make sure that you study the Q&A of the respective Exam for two weeks before you appear in the actual Exam. Our money-back guarantee reflects this confidence of ours in our products.
Is your update at no cost?
The initial update is free for 90 days. However, the customer has to pay 50% amount after the set period.
Do you have any discounts?
AuthenticCerts provide always some special discounts for popular certification exams, regularly update on our site.
Security FAQ`s
How secure is your website & Is my credit card information secure at your site?
Our site uses enhanced security protocols by McAfee and SSL 64-Bit and is checked 24/7 for consistency. Hence you need not to worry about site security. We make it 100% sure that your information is secure on our website.
Can a third party access customers' information from your website?
No, none can. Our system is 100% secure and we do not share any information with third parties at any cost.
What forms of Payments do you accept?
We accept payments via all major Credit/Debit cards & PayPal.
Guarantee FAQ`s
What is the guarantee?
AuthenticCerts provide a 7-day money-back guarantee if you fail an actual pdf exam, in any rare case. Read the guarantee page for more details.
For how long my Product will remain valid for claiming guarantee & support?
We provide product support & money-back guarantee for 90 days from the date of purchase (for the Basic Plan). However, you can optionally buy the extended Update plan for up to 12 months.
How often are your products updated?
There is NO FIXED DATE for the update of Exams because it depends on many factors that we do not control directly. However, we assure you that no matter when a product is updated, we guarantee your success.
Is your update free?
We provide free updates during the 90-day validity from the date of purchase. After this period you can extend the update period access for another 90 days at a 50% Discount, to get Free Updates & Support for the product.
How do I receive free updates?
We provide free updates to all customers for 90 days. During this period you can "log in" to your account on our site and you will find the updated product there.
There has been an update but when I download I still got the old version. What should I do?
The old version is probably cached on your computer. First, remove any downloaded software copies from your computer and then restart the computer and clear the local web cache. Then you can begin with a fresh download of the Product.
Is it possible to extend support & guarantee after the license expires?
Yes, you can renew your "Expired License" at a 50% Discount. For this, you just need to click the 'Renew' button next to each product in "Member Area". After renewal license will be valid for another 90 days. If you face any problem in this regard, feel free to contact our support team.
The product is showing a lesser number of Questions than before?
Why waste time on questions that are outdated? During the Product Updates the older questions that no longer form the part of the real Exam are removed and that is why the Product might be left with a lesser number of questions. This actually means that you have to study fewer questions and pass with higher scores.
Material FAQ`s
Which formats are available for exam products?
AuthenticCerts provide updated pdf exam questions & answers. Our exam materials are available in PDF & Practice Test Format. First, try the free demo and check our pdf exam preparation material before buying.
I am trying to pay for my product, but I always get
Please make sure that you are filling in all the fields correctly. You may try using an alternate Payment Method for this purchase. Please contact Live Chat Support or e-mail support@AuthenticCerts.com for assistance.
I have paid for my Product when can I download my product?
If the payment was successful and you have received the confirmation e-mail from our team, then you can download the Product right away from your member area.
Where can I Download Product?
Login to your account at https://www.AuthenticCerts.com/register and you will see your order number and the download button. You can then download the purchased product without delay.
What is the difference between Unlimited Access and Reseller Access?
Unlimited Access comes with Unlimited Access to all Exams available on our website but 10 exams per week. You can not use multiple geographic IPs to download the exams else your access will be blocked.
For Reseller Access you can download any exam multiple times and there is no time limit at all. You can also put your own logo and resell the exams.
How often are your exam products updated?
AuthenticCerts regularly update exam products by Vendor, there is no exact date and time of update. It could be anytime.
Is your exam product update free?
AuthenticCerts provide 3 months of free updates after purchasing the product. Contact Live Chat support for any further queries.