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FAQ`s Detail

Read our FAQ`s against your queries for your any confussion or problem. If there are no FAQ against your questions so, please contact us and get our 24/7 service.

About US FAQ`s

We provide preparation material for certification exams for various companies. Our products come in PDF Practice Format. A complete list can be found here:
As stated already, we provide preparation material only. To enroll in a certification exam and get certified you should visit test taking sites i.e. &
We do not provide consultancy in this regard –we recommend that you visit Certification related discussion forums.
Certainly! We are 100% confident about the quality of products. Just make sure that you study the Q&A of respective Exam for two weeks before you appear in the actual Exam. Our money back guarantee reflects this confidence of ours in our products.
The initial update is free for 90 days. However, the customer has to pay 50% amount after the set period.
AuthenticCerts provide always some special discounts for popular certification exams, regularly update on our site.
Security FAQ`s

Our site uses enhanced security protocols by McAfee and SSL 64-Bit and is checked 24/7 for consistency. Hence you need not to worry about site security. We make it 100% sure that your information is secure at our website.
No, none can. Our system is 100% secure and we do not share any information with third parties at any cost.
We accept payments via all major Credit/Debit cards & PayPal.
Guarantee FAQ`s

AuthenticCerts provide 7 days money back guarantee if you fail in actual pdf exam unfortunately. Read guarantee page for more details.
We provide product support & money back guarantee for 90 days from the date of purchase (for Basic Plan). However, you can optionally buy the extended Update plan for upto 12 months.
There is NO FIXED DATE for the update of Exams, because it depends on many factors that we do not control directly. However we assure you that no matter when a product is updated, we guarantee your success.
We provide free updates during the 90 day validity from date of purchase. After this period you can extend the update period access for another 90 days at 50% Discount, to get Free Updates & Support for the product.
We provide free updates to all customers for 90 days. During this period you can "log in" to your account on our site and you will find the updated product there.
The old version is probably cached on your computer. First remove any downloaded software copies from your computer and then restart the computer and clear the local web cache. Then you can begin with a fresh download of Product.
Yes, you can renew your "Expired License" at 50% Discount. For this you just need to click the 'Renew' button next to each product in "Member Area". After renewal license will be valid for another 90 days. If you face any problem in this regard, feel free to contact our support team.
Why waste time on questions that are out-dated? During the Product Updates the older questions that no longer form the part of real Exam are removed and that is why Product might be left with lesser number of questions. This actually means that you have to study fewer questions and pass with higher scores.
Material FAQ`s

AuthenticCerts provide updated pdf exam questions & answers. Our exam material available in PDF format. First try free demo and check our pdf exam preparation material before buy.
Please make sure that you are filling in all the Fields correctly. You may try using an alternate Payment Method for this purchase. Please contact Live Chat Support or e-mail for assistance.
If the payment was successful and you have received the confirmation e-mail from our team, then you can download the Product right away from your member area.
Login to your account at and you will see your order number and the download button. You can then download purchased product without delay.
Unlimited Access comes with Unlimited Access of all Exams available on our website but 10 exams per week. You can not use multiple geographic IPs to download the exams else your access will be blocked.
For Reseller Access you can download any exam multiple time and there is no time limit at all. You can also put your own logo and resell the exams.
AuthenticCerts regularly update exam products by Vendor, there is not exact date and time of update. It could be anytime.
AuthenticCerts provide 3 months free updates after purchasing the product. Contact Live Chat support for any further query.